PRIVACY POLICY
WATZEAT
At WatzEat (hereinafter referred to as "WatzEat", "we", "us" or "our"), we are committed to respecting your privacy.
This Policy applies to Users of the WatzEat web platform ("Platform").
1. Data Controller
Braveplateau, Lda., operating under the trade name "WatzEat", VAT No. 517402181, headquartered at Rua João de Barros, No. 90, Block A, Ground Floor, Left, 4150-414 Porto, is the Data Controller of your personal data in the context of the use of the Platform.
For questions related to the processing of your personal data, you should contact us through the following means:
· Email: info@watzeat.com
· Address: Rua Camilo Castelo Branco 965, PQ4, 4400-060, Vila Nova de Gaia, Portugal
WatzEat collects and processes, namely, the following categories of personal data of Users:
· Identification and contact data: such as name, contact details (mobile number, email address, address), tax ID number (NIF);
· Personal characteristics: such as gender, image;
· Order-related data: such as order history and preferences;
· Location data;
· Information technology-related data: such as login data (WhatsApp credentials), device data used to access WatzEat services, data collected via cookies and other similar technologies;
· Financial (payment) and tax data: such as payment card information, payment methods, payments, invoices, and payment history;
· Data related to opinions, reviews, and complaints.
a. Special Categories of Personal Data
WatzEat may also collect and process special categories of personal data in the following situations:
· We may process health data when you provide us with specific dietary requirements (such as allergies and intolerances).
WatzEat only processes special categories of personal data if the data subject has given explicit consent for such processing or if such processing is necessary due to a legal obligation of WatzEat.
3. How We Collect Personal Data
In most cases, WatzEat collects your Personal Data directly from you, namely when you create or update your customer account, when you visit the Platform, when you place an order on the Platform, when you participate in campaigns promoted by WatzEat, when you subscribe to newsletters, when you give us your feedback, or when you contact us.
We may also collect your information indirectly from third parties, namely data about your account and online activity from account authentication providers, fraud prevention entities, or online advertisers.
4. How We Use Personal Data
Whenever WatzEat processes your personal data, it does so based on a legal basis for that processing. Processing of special categories of Personal Data, when applicable, is always justified on an additional legitimacy condition, as described in clause 2.a.
Below, we list the purposes for which WatzEat may use your Personal Data and the legal basis for each case.
|
Data Categories |
Legal Basis |
||
|
Creation and management of Customer Account |
· Identification and contact data; · Identity verification data; · Personal characteristics; · Order-related data; · Information technology-related data; |
· Performance of a contract to which the Customer is a party. |
As long as the account is active and up to 3 years after the account is closed. |
|
Order processing and delivery |
· Identification and contact data; · Identity verification data; · Order-related data; · Location data. Special data categories · Health data. |
· Performance of a contract to which the Customer is a party; · Compliance with legal obligations to which WatzEat is subject. |
As long as the account is active. |
|
Payment management |
· Identification and contact data; · Identity verification data; · Financial (payment) data. |
· Performance of a contract to which the Customer is a party; · Compliance with legal obligations to which WatzEat is subject. |
10 years after the transaction. |
|
Customer Support |
· Identification and contact data; · Data related to opinions, reviews, and complaints. |
· Performance of a contract to which the Customer is a party; · Consent; · Pursuit of WatzEat’s legitimate interests in processing and responding to any contact or information request. |
Deleted after resolution of the request or, if necessary, up to 2 years after last contact. |
|
Complaint and dispute management |
· Identification and contact data; · Data related to opinions, reviews, and complaints. |
· Performance of a contract to which the Customer is a party; · Pursuit of WatzEat’s legitimate interests in litigation management. |
Deleted after resolution of the complaint or dispute, or up to 3 years. |
|
Marketing |
· Identification and contact data; · Order-related data. |
· Consent; · Pursuit of WatzEat’s legitimate interests in promoting services similar to those previously purchased, |
Until consent is withdrawn or the data subject objects to this processing, or up to 2 years after last interaction/order. |
|
Satisfaction surveys |
· Identification and contact data; · Order-related data. |
· Consent; · Pursuit of WatzEat’s legitimate interests in evaluating and continuously improving the services provided, obtaining feedback to optimize User experience, and ensure Platform quality. |
Up to 1 year after data collection. |
|
Service improvement |
· Order-related data; · Information technology-related data |
· Pursuit of WatzEat’s legitimate interests in analyzing usage patterns to optimize User experience and improve Platform performance. |
Up to 1 year after data collection. |
|
Security and fraud prevention |
· Identification and contact data; · Identity verification data; · Information technology-related data; · Order-related data. |
· Compliance with legal obligations to which WatzEat is subject; · Pursuit of WatzEat’s legitimate interests in monitoring and detecting fraudulent activity, protection against unauthorized access, and ensuring Platform security. |
Up to 7 years. |
5. Automated Decision-Making
We may carry out automatic analysis of your personal data to make certain decisions in an automated manner, without human intervention, including decisions regarding: (i) order assignment, (ii) pricing, (iii) fraud prevention and detection; (iv) dynamic profiling; and (v) automatic resolution of complaints.
You have the right to request a human review of the decision, as well as to object to the processing of your personal data for the purposes of automated decision-making, as described in Section 9.
6. How Long We Keep Your Personal Data
The length of time during which Personal Data is stored and retained, as defined in Section 3, varies depending on the purpose for which the information is processed. In fact, there are legal requirements that oblige us to keep data for a minimum period. Therefore, whenever there is no specific legal requirement, the Data will be stored and retained only for the minimum and strictly necessary period to pursue the purposes that motivated its collection or subsequent processing, as defined by law.
In any case, Personal Data may be retained for a longer period when necessary to comply with legal obligations to which WatzEat is subject or for the purposes of declaration, exercise, or defense of a right in legal proceedings.
7. How We Protect Personal Data
WatzEat is committed to protecting the security of Personal Data. WatzEat uses various technical and organizational methods to protect personal data in accordance with the GDPR and other applicable data protection laws.
8. To Whom We Disclose Personal Data
WatzEat informs that, in the context of executing the contractual relationship, it may use third-party service providers, such as: payment service providers (financial institutions); home delivery service providers; legal and consulting service providers; auditing service providers; technology and IT service providers. Whenever such third-party service providers process personal data on behalf of WatzEat, they will do so as data processors, always and only in accordance with the instructions given by WatzEat and as a result of a contract signed between WatzEat and those service providers.
For the purpose of fulfilling legal obligations, WatzEat informs that your Personal Data will also be transmitted to competent entities and authorities to whom, by law, WatzEat must communicate such data.
Your Personal Data will also be shared with Partners.
a. International Data Transfers
Your personal data will only be transferred to countries outside the European Economic Area that the European Commission considers to ensure an adequate level of protection. If the third country (outside the EEA) does not offer this level of protection, your personal data may only be transferred to that country if the data exporter and the data importer sign the standard contractual clauses for data transfer approved by the European Commission. If applicable, you can obtain a copy of these clauses by sending an email to info@watzeat.com.
9. Your Rights
Regarding your personal data, you have the following rights:
Right of access – you have the right to obtain confirmation from WatzEat as to whether or not personal data concerning you is being processed, to access your personal data held by WatzEat, and to obtain a copy of the data being processed.
Right to rectification – you have the right to obtain, without undue delay, the rectification of inaccurate or incomplete data.
Right to erasure ("right to be forgotten") – you have the right to obtain the erasure of your data, as provided under the General Data Protection Regulation and applicable personal data protection laws, namely, if the data is no longer necessary for the purpose for which it was collected or processed; if you withdraw your consent and there is no other legal ground for the processing; or if you object to the processing and there are no overriding legitimate grounds.
Right to restriction of processing – you have the right to obtain restriction of processing of your data, under the terms provided in the General Data Protection Regulation and other applicable data protection laws, particularly as an alternative to erasure in the case of unlawful processing; if WatzEat no longer needs the data for processing, but they are required by the User for the establishment, exercise, or defense of legal claims; if you contest the accuracy of the data during the period needed to verify its accuracy; and if you object to processing, until it is verified whether WatzEat’s legitimate grounds override yours.
Right to data portability – if the processing of personal data is based on contract performance or consent and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and, where technically feasible, in an open format, or the right to request WatzEat to transmit those data directly to another controller.
Withdrawal of consent – where processing is based on consent, you have the right to withdraw it. The withdrawal of consent does not affect the lawfulness of processing carried out based on previously given consent.
|
Right to object to processing – in cases where WatzEat relies on a legitimate interest to process data, you may object to the processing of your personal data at any time. In such cases, WatzEat will cease processing unless it demonstrates compelling legitimate grounds that override your rights, interests, and freedoms, or the data is necessary for the establishment, exercise, or defense of legal claims. Whenever processing is based on legitimate interest, WatzEat considers that this interest overrides your rights, interests, and freedoms; nonetheless, whenever you exercise your right to object, we will conduct a case-by-case assessment. |
You may exercise the above rights in writing, using the contact details provided in section 10.
You also have the right to lodge a complaint with the Portuguese Data Protection Authority (www.cnpd.pt) if you believe that the processing of your personal data violates applicable law.
Regarding the use of cookies on the Platform, please refer to the Cookie Policy available at [https://www.watzeat.com/cookiepolicy].
10. Contacts
If you wish to exercise any of your rights regarding the processing of your data or contact us about any matter related to this Privacy Policy or data protection, please contact us:
· Phone: +351 223 790 070
· Email: info@watzeat.com
· Address: Rua Camilo Castelo Branco 965, PQ4, 4400-060, Vila Nova de Gaia, Portugal
Updated on: [31/07/2025]
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